TERMS AND CONDITIONS
- General provisions
This purchase and sale agreement (terms and conditions) is a legally binding document that determines the mutual rights, obligations and responsibilities of the seller and the buyer when purchasing goods from the e-store.
- Validity of the purchase and sale agreement
The purchase and sale agreement is considered valid from the moment the buyer places the order and pays full advance payment for it.
- Protection of customer data
All personal data and other data entered while registering as an user in the e-shop will be used only:
- to process orders placed by customers or services provided to them;
- to deliver products or solve related problems;
- to fulfill other contractual obligations;
- with the prior consent of the client to send him newsletters;
- Buyer’s rights
The buyer has the right to buy goods from the e-shop in accordance with the applicable terms and conditions.
The buyer has the right to withdraw from the purchase and sale agreement concluded with the e-shop by notifying the e-shop within thirty (30) working days at the latest from the moment of delivery of the order.
Products can be returned only by natural person, the right of return does not apply to legal person.
The buyer can exercise the right to return the product only if the product has not been used or damaged, its appearance has not been changed and it is in its original packaging. This is unless it is a scrap product.
The 14-day right of withdrawal does not apply to legal entities (e.g. companies, institutions).
The buyer bears all costs associated with returning the product.
The goods to be returned must be accompanied by documents proving their purchase (invoice).
The returned product must be properly packaged. Preferably the same as it was sent.
When returning the product, the customer must fill out the return form sent to him, where, among other things, it is necessary to indicate the bank account number to which the cost of the order (excluding the cost of delivery) will be refunded.
The customer is responsible for returning high-quality and proper products. If the product is of high quality and has no defect, the costs related to the return will be borne by the customer. More information can be found under point 8.If the product sent to the Buyer is of poor quality, it is heavily soiled or the Buyer has a reasonable suspicion that it is a scrap product, he must contact the Seller in writing. If the suspicion turns out to be true, the costs related to the return will be borne by the Seller.
- Obligations of the buyer
The buyer is obliged to pay for the ordered goods and to comply with the conditions stipulated in this purchase and sale agreement.
The buyer undertakes to ensure the confidentiality of his account data and not to disclose them to third parties. The buyer is also responsible for any actions of third parties if they are acting under the authority of the buyer.
If the buyer’s personal data have changed, the buyer is obliged to change them. The same applies to the delivery address and data.
- Seller’s rights
If the buyer tries to undermine the stability, security of the e-shop or violates his obligations, the seller has the right to limit or stop his access to the e-shop immediately and without notice.
The Seller reserves the right to close the e-shop or prevent access to it at any time and without notice to the Buyer.
The seller has the right to cancel the buyer’s order without prior notice. This is if the buyer has not paid the invoice within three (3) working days.
If the seller has doubts or problems regarding the order, the seller will contact the buyer no later than the next business day after receiving the order.
The start of the delivery time of the order is considered to be the moment when the amount paid for the order has been received in the seller’s bank account.
The seller has the right to cancel the buyer’s order without notice if the seller is unable to contact the buyer within two (2) business days.
The seller has the right to extend the product delivery time if it is related to circumstances beyond the seller’s control (e.g. the product is not in stock, the delivery of the goods is delayed due to the fault of the transport company, etc.). If such a delay should occur, the seller will contact the buyer either by e-mail or by phone.
The seller is not responsible for direct or indirect damages caused by a delay in delivery.
If the product price is incorrect due to system or human error, the seller has the right to cancel the reservation/order. In this case, the buyer will also be informed.
- Responsibilities of the seller
The seller undertakes to give the buyer access to the services offered by the e-store in accordance with the procedure stipulated in the Purchase and Sale Agreement (Terms).
The seller undertakes to deliver the ordered goods to the address chosen by the buyer.
If the seller is unable to deliver the ordered goods to the buyer for reasons beyond his control, he is obliged to offer the buyer an equivalent alternative or as similar as possible. If the buyer refuses the offered alternative product, the seller undertakes to return the amount paid for the goods to the buyer within fourteen (14) working days.
- Product returning
If wrong Goods have been delivered to the Buyer, the Buyer is obliged to notify Deco24.eu by e-mail info@deco24.eu or call +37258532220 immediately, but within 7 (seven) working days. If information is received that the wrong Product has been delivered, the Seller Deco24.eu undertakes to take back the Product and replace it with the correct product at its own expense. In this case, if the Seller does not have the ordered Goods, he will return the money paid for the Goods to the Buyer. The money will be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer’s notice of termination of the contract, but if the Buyer has not returned the Goods to the Seller, then the deadline specified in this clause shall be counted from the day the Goods are returned to the Seller. By confirming these rules, the Buyer expresses his consent that the funds will be returned to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise. In this case, the Buyer agrees that Deco24.eu will recommend a similar or similar Product to him.
Products can only be returned by individual. Legal entities and companies cannot return products.
The cost associated with the return of quality products will be borne by the customer. This means that if the appearance or behavior of the product does not suit the customer, he can return it, but he must bear the costs associated with the return.
Products can be returned either by yourself or through a courier ordered by Deco24. The courier fee ordered by us is calculated according to the package, which is usually deducted from the return amount. This is only if the customer chooses such a return method.
The customer can also send the products to our warehouse. The warehouse address is: Koplipere tee 29-4 Rae küla, Rae Vald, Harju County, Estonia, tel. +372 53435589.
- Other Terms
When executing this purchase and sale agreement, the parties are guided by the laws of the Republic of Estonia.
Disagreements and disputes related to the contract are resolved by the parties primarily through negotiations. If disputes arising from the contract cannot be resolved through negotiations, the dispute will be resolved in accordance with the laws of the Republic of Estonia.