1. The customer’s complaint about the product is to show the delivery / purchase receipt to the customer to prove that the product was purchased on Deco24.eu, and also send a picture of the breakdown of the product and a product error message.
  2. Deco24.eu only deals with written complaints, which can be sent by e-mail to info@deco24.eu
  3. The buyer has the right to complain about the error within one week after the purchase.
  4. You should report the product as soon as it is received, because if the product is damaged, please forward the information to Deco24.eu and we will immediately resolve it. In such situations, it is necessary to immediately contact us by e-mail.
  5. Consumer Advice and the Consumer Complaints Board offers free help to resolve disputes, so Deco24.eu does not replace its own legal fees.