The chief processor of personal data of the Deco24 online store is StarHome OÜ (registry code 12172551) located at Koplipere tee 29-4, Rae küla, Rae Vald, 75310 Harjumaa, Estonia, e-mail email@example.com and phone: +37258532220.
What personal data is processed:
– name, telephone number and e-mail address;
– delivery address;
– Bank account number;
– cost of goods and services and details of payments;
– customer support information.
For what purpose is personal data processed:
Personal data is used to manage customer orders and deliver goods.
Data such as: date of purchase, goods, quantity of products ordered, and customer data are used to provide an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data (e-mail, telephone number, customer name, is processed to resolve issues related to the provision of goods and services).
The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.
The processing of personal data takes place for the purpose of fulfilling the contract entered into with the customer.
The processing of personal data is carried out in order to fulfill a legal obligation.
Personal information is passed on to online customer support to manage purchases and purchase history for each customer and to resolve issues (customer support).
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the courier services are used for the delivery of the goods, in addition to the contact details, the customer’s address will also be provided.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
If the customer has requested to receive targeted offers in various online environments (eg social media channels, environments using the Google advertising network, etc.) via SMS and / or email, personal information (name, email address, telephone number) may be provided to the Appropriate service partner.
The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.
The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
Transfer of personal data to the authorized processors of the online store (transport services) The processing of personal data takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are required to ensure appropriate safeguards for the processing of personal data.
Personal data can be accessed and corrections can be made to the user profile of the online store. If the purchase is made without a user account, personal data can be accessed via customer support.
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support firstname.lastname@example.org by e-mail.
Upon closing the customer account of the online store, personal data will be deleted, unless such data needs to be stored for accounting or resolving consumer disputes.
If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.
In the case of disputes relating to payments and consumer disputes, personal data shall be kept until the request is met or until the end of the three-year period.
The personal data required for accounting purposes shall be kept for seven years.
To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure shall be specified.
The e-mail address and telephone number will be used to send direct marketing communications if the customer has given their consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the email header or contact customer support.
If personal data is processed for the purpose of direct marketing, the customer has the right to object at any time to the initial and further processing of their personal data, including profiling related to direct marketing, by notifying email@example.com by e-mail.
Disputes related to the processing of personal data can be resolved via customer support by phone +37258532220 or e-mail firstname.lastname@example.org